On departure, customers will have the use of their own mobility equipment where appropriate, up to the aircraft door.

Customer’s planning to travel with their personal Electric Mobility Aid (battery powered scooter or wheelchair) should provide details of the weight, make and model to the Airline or Tour operator at time of booking. When you arrive at the Airport on the day of travel, please go to the check-in desk. The check in agent will tag your EMA and double check the information is correct. This will ensure your EMA is prepared and loaded onto the aircraft safely, and in accordance with the manufacturer’s instructions. 

On arrival, customers will have the use of their own mobility equipment from the door of the aircraft or as soon as possible after arrival.

The service provider will temporarily replace damaged or lost mobility equipment as required under Annex 1 of Regulation 1107 / 2006. This may not be on a like for like basis.


The Haycomp Eagle 4A Hoist is now available at Belfast International Airport. This hoist is designed to improve the service, safety and accessibility for passengers with reduced mobility.

How to Book?

Please ensure that you speak with your airline at the time of booking your assistance and advise that you will be requesting the use of the Eagle 4A Hoist at Belfast International Airport.

The hoist should always be pre-booked (subject to availability) at least 48hrs in advance of travel.

All requests for the hoist should be made in writing to [email protected] as soon as you have had your travel details confirmed.

 Please provide the following details

  1. Passenger’s name and contact details
  2. Date of travel and flight details
  3. Passenger’s height and approximate weight
  4. Have you used the service before?

*It should be noted that use of the equipment is provisional upon the correct seat allocation by your airline.