Careers at Belfast International Airport

Do you love the buzz of the airport? Enjoy working in a dynamic environment, where no two days are the same?

Look no further, Aelia Duty Free are hiring!

Job purpose:

This role is for our Aelia Duty Free store situated in the departure lounge of Belfast International Airport; we are currently looking for energetic, enthusiastic new team members to join the team that have a passion for excellence.

Outstanding service is the heart of our business, our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Supervisor your primary role will be to manage, lead and inspire your team to deliver high standards of customer service, enabling them to increase sales and deliver consistently high standards of customer satisfaction.

Key responsibilities:

• To deliver customer service in line with OSCAR Service standards
• To generate ideas for driving the business and the team forward
• To develop a motivated and empowered team through a positive management style
• Staff recruitment, planning and training
• To use relevant processes and policies to control the security of people, stock and cash
• To ensure compliance with the relevant legislation and terminal safety responsibilities as defined in the induction and period training
• The control of costs in accordance with agreed budgets
• Adherence to cash and stock control policies, ensuring and assisting others to do the same
• Responsible for team of 8 staff and reporting to the Store Manager

Skills & Experience

• Previous experience at supervisory or managerial level in a retail (or similar) is essential
• An understanding of budgets & targets and the ability to deliver and improve them essential
• Excellent Communication skills (both verbal & written)
• Ability to work in a team or individually depending on the needs of the business
• Be able to remain professional and courteous under pressure
• Excellent interpersonal skills and team working
• Self-motivated
• Ability to quickly learn about systems, new products and procedures

100% Customer Focus 

• Manage the team of Sales Advisors, ensuring they are motivated, engaged and always delivering excellent customer service
• Coaching the team to deliver service in line with our internal OSCAR model
• Rewarding and recognising excellence within the team

Stock Management 

• Ensuring the store is fully replenished 
• Goods receiving duties 
• Stocktaking and inventory compliance 
• Merchandising & pricing completed to standard

 Housekeeping/Health & Safety 

• Keeping the store well presented at all time 
• Ensure the safe usage of all the cleaning materials 
• Ensuring store and stock rooms are kept tidy in line with H&S 

 Security 

• Ensuring security of stock on shop floor and compliance of till inventory 
• Responsible for the shop floor security when on shift 
• Awareness of potential security risks out with store and part of the wider airport 

Our company:

Lagardère Travel Retail is a pioneering global leader in the travel retail industry currently operating over 4,800 stores across 42 countries. Since 2004 after the initial opening of its first duty free store in Belfast International Airport they rapidly expanded throughout the UK & Ireland and now operate 21 stores across 8 airports and 8 ferries.

The objective of Aelia Duty Free is to create a memorable duty-free experience, relying on 4 pillars:

Facilitation: Making the shopping experience is truly seamless and most of all, unforgettable.

Care: Delivering first class customer service to every customer in store

Here & Nowhere Else: Celebrating local specialties through iconic features, products & specialities.

The Art of the Gift: Delivering excellence through, gift wrapping, product merchandising and selection.

Aelia relies on a collaborative and innovative approach with brand partners, leaders on their markets (perfumes, cosmetics, alcohol, tobacco, and confectionery).

To apply for this position please go to the link Supervisor - ADF and apply.

Closing date for applications: 30^th April 2024

Full and Part Time Customer Advisor roles available - Permanent and Temporary

Full flexibility is required, i.e Early mornings, evenings & weekends  

More information and apply here.

• Dispatch Agent (Operations): Dispatch Agent (Operations) - UK in Belfast | Careers at Belfast International Airport (Ground Handling) (icims.com)
• Customer Service Agent: Customer Service Agent-UK in Belfast | Careers at Belfast International Airport (Ground Handling) (icims.com)
• Airside (Ramp services) Airside (Ramp Services) Agent-UK in Belfast | Careers at Belfast International Airport (Ground Handling) (icims.com)
• Aircraft Service Agent: Aircraft Services Agent-UK in Belfast | Careers at Belfast International Airport (Ground Handling) (icims.com)

For a range of jobs with Swissport click here.

Be Part of Something Amazing. Join Wilson James  
As one of the UK's leading aviation managed service providers, we support in making airports safe, secure, and efficient with outstanding levels of customer service. 

• Aviation Security Agent, find out more: Aviation Security Officer | Wilson James

Airport Taxis are seeking full time nightshift taxi drivers and desk/loading staff full or part time. 

To express your interest please email [email protected]

As part of our commitment to make Belfast International Airport Ltd a great place to work, we offer employees a wide choice of rewards and benefits.

In addition to offering competitive salaries and terms and conditions, employees benefit from participation in:

• Pension Scheme to which the company makes a contribution
• Life Assurance
• Enhanced annual leave and public holidays
• Free staff car parking
• Service Awards
• Retirements Gifts
• Child care vouchers scheme
• Enhanced Maternity/Paternity/Adoption Leave
• Flexible Working
• Special/Dependents Leave
• Counselling service
• Occupational Health
• Hospital Saturday Fund (voluntary)
• Employee Assistance programme

We have also secured discounts on a variety of retail and catering outlets within the airport, enhancing employees' core benefits.

We recognise that these benefits not only support employees within their working environment, but also assists with circumstances outside of their core employment.

We are committed to the development of our employees and recognise that by having a motivated and skilled workforce, we will be better placed to achieve our overall company objectives.

We aspire to provide a working environment that encourages employees to develop their skills and knowledge and to build relationships with their colleagues within the company.

Communication is also a key part of the company's commitment to share information and to encourage and give employees an opportunity to express their own views and values.

All new employees will complete an induction programme to provide them with the information and skills that they will need to carry out their role and contribute to the company's objectives and direction.

We are an equal opportunities employer.  This means that we will make good faith efforts to comply with the spirit and letter of the equality laws.

We will promote a good and harmonious working environment in which our employees will be treated with dignity and respect and we will not discriminate unlawfully against or harass any person on the grounds of:-

• Sex
• Pregnancy or maternity
• Age  
• Disability
• Marital or Civil partnership status
• Gender reassignment
• Sexual orientation
• Religious or similar philosophical belief
• Political opinion
• Racial group

View our Equal Opportunities Policy

Your Airport | Our Business | Your Welcome