Feedback in respect of assistance provision at Belfast International Airport is encouraged and welcomed.

Complaints and Comments may be made in person, by telephone, letter or Email. All complaints will be taken seriously and investigated thoroughly by our Customer Services Team

Complaints or comments should be addressed to:

Special Assistance Provision
Airport Customer Services
Belfast International Airport
BT29 4AB

Telephone: +44 (0)2894 484848
Email: [email protected]

All Complaints and Comments are logged to ensure a robust audit trail is maintained. All written complaints will be acknowledged within 5 days and we aim to provide a full response within 30 days.

If you remain dissatisfied with Belfast International Airport's complaint handling process and the response provided you may wish to contact the Consumer Council who will investigate the matter on your behalf.

The Consumer Council
Floor 3 Seatem House
28-32 Alfred Street

Telephone: 0800 121 6022
Email:[email protected]


Belfast International Airport encourages customers to participate in the following Passenger Survey on the quality of assistance provided to passengers with reduced mobility at BIA

Please Click here to take the survey