Special Assistance
Providing & Catering for Passengers who require special assistance is something that we at Belfast International Airport take a great deal of pride in.
Assistance Provided by the Airport
Persons of Reduced Mobility (PRMs) using Belfast International Airport will be provided with assistance as and when required on their journey through the airport. Belfast International Airport (BIA) have contracted OCS to provide the assistance service.
OCS have well trained, competent staff and a range of specialist vehicles and equipment to ensure that every customer has a safe, efficient and comfortable transfer through the airport. On departure, the service is available from the customer’s point of arrival at the airport to their seat on the aircraft. On arrival, the service is available from the aircraft seat to the customer’s onward mode of transport. The OCS Assistance Desk is located to the left side of the Check In Hall. This service is provided free of charge.
How to obtain this assistance
To obtain assistance, please inform the Airline/Tour Operator when booking the flight or no later than 48 hours before the flight is due to operate. Please advise of the type of assistance required and if any personal mobility equipment such as a powered scooter or wheelchair will be used.
Or you could pre-book using the PRM Assist Mobile App. This assistance booking will be passed on to our service provider OCS who will assist you through Belfast International Airport. To download the app search PRM Assist on the Apple App Store and Google Play Store.
More about PRM Assist Mobile App:
PRM Assist is designed to transform how passengers arrange and manage their assistance needs. The app complements existing services typically arranged through airlines or booking agents, allowing travellers to directly coordinate their requirements with the airport. Passengers benefit from real-time updates on booking confirmations, waiting times, and important notifications about delays. The app also allows users to request specific assistance and provide feedback to continually enhance the service.
The introduction of PRM Assist at Belfast International Airport signifies a significant advancement in airport assistance infrastructure. By integrating this advanced technology, Belfast International Airport is committed to offering a more accessible and efficient travel experience, setting a new benchmark for passenger assistance services.
Access/Accessibility Guides
Belfast International Airport have partnered with AccessAble, the UK's leading and most trust provider of Accessibility Information...throughout our website you will see AccessAble links to our Detailed Access Guides, providing answers to all your accessibility questions
Getting to and from the Airport
DROP-OFF ZONE
The Drop Off Zone is located at the front of the terminal, there are two accessible waiting areas reserved for PRMs. There is a shelter beside each waiting area and an Assistance Point in each shelter. Press the green button to request assistance.
There are Help Buttons at each exit of the Drop Off Zone. Please press to contact Car Park staff. A minimum charge of £3 is applied for use of the Drop Off Zone.
Blue Badge holders are encouraged to make use of the Short Stay Car Park free of charge for 30 minutes at Belfast International Airport for getting dropped off or collected.
To get your ticket validated please produce your blue badge to a car park team member by either by visiting the office or alternatively pressing the help button on the exit barrier, a parking team member will meet you at your car.
After 30 min, a minimum fee of £3.00 will apply.
SHORT STAY
The Short Stay Car Park and Pick Up Point is located beyond the Drop Off Zone at the front of the terminal building. There are a number of accessible parking spaces in the Short Stay Car Park reserved for Blue Badge holders. There is an Assistance Point beside the accessible parking spaces, press the green button to request assistance. A minimum charge of £3.00 is applied for use of the Short Stay Car Park.
LONG STAY
Blue badge holders who book for long stay car park can receive a complimentary upgrade to short stay. Please contact 028 944 84851 to arrange. If you wish to take your blue badge away on your trip, please notify the car park team prior to your departure.
ADDITIONAL INFORMATION
All car park entrance/exit barriers and pay stations are fitted with a Help button. Please press to speak with Car Park staff.
For blue badge parking, please follow the link below for further instructions:
The Taxi Rank is located beside the Arrivals Hall. Whilst the area is staffed, an assistance point is located at the pay station within the rank. Accessible taxis are available.
The local services Bus Stop is located outside the pedestrian area at the front of the main terminal building. Regular services to and from Belfast, Lisburn and Antrim are available. An Assistance Point is located within the Bus Shelter. Buses are fully accessible, please ask the driver for assistance.
The following services operate from the bus stop located at the front of the terminal:
Express Service 300 to and from Belfast City Centre.
Service 109A to Lisburn/Antrim
Please visit Translink to explore additional connections.
The following services operate from Bay 3 in the coach park at Belfast International Airport.
Express service to Derry / L'Derry or to Dublin City Centre and Dublin Airport.
Please visit Belfast International Airport Stop | Aircoach for further information.
The Coach Park is located to the left of the main approach road to the terminal building. An Assistance Point is located where the coach park and taxi rank boundaries meet.
Cosmo and McCausland operate off-site Car Parks in the vicinity of Belfast International Airport.
Please contact the respective company in advance if you require assistance for your journey.
Walking Distances
|
From |
To | Distance in Metres |
| Drop Off Zone | Check In | 115 |
| Check In | Security | 120 |
| Drop Off Zone | Gates 10 - 14 | 435 |
| Drop Off Zone | Gates 16 & 17 | 455 |
| Drop Off Zone | Gate 18 | 440 |
| Drop Off Zone | Gate 21 | 585 |
| Drop Off Zone | Gate 22 | 660 |
| Drop Off Zone | Gate 24 | 660 |
| Drop Off Zone | Gate 25 | 645 |
| Drop Off Zone | Gate 26 | 625 |
| Drop Off Zone | Gate 27 | 585 |
| Drop Off Zone | Gate 28 | 560 |
| Drop Off Zone | Gate 29 | 580 |
| Check In | Gates 10 - 14 | 320 |
| Check In | Gates 16 & 17 | 335 |
| Check In | Gate 18 | 325 |
| Check In | Gate 21 | 470 |
| Check In | Gate 22 | 470 |
| Check In | Gate 24 | 545 |
| Check In | Gate 25 | 530 |
| Check In | Gate 26 | 510 |
| Check In | Gate 27 | 470 |
| Check In | Gate 28 | 445 |
| Check In | Gate 29 | 465 |
| Maximum Walking Distance To Domestic Arrivals | 275 | |
| Maximum Walking Distance To International Arrivals | 340 | |
| Domestic Arrivals | Terminal Exit | 150 |
| International Arrivals | Terminal Exit | 200 |