Persons of Reduced Mobility (PRMs) using Belfast International Airport will be provided with assistance as and when required on their journey through the airport. Belfast International Airport (BIA) have contracted OCS to provide the assistance service.
OCS have well trained, competent staff and a range of specialist vehicles and equipment to ensure that every customer has a safe, efficient and comfortable transfer through the airport. On departure, the service is available from the customer’s point of arrival at the airport to their seat on the aircraft. On arrival, the service is available from the aircraft seat to the customer’s onward mode of transport. The OCS Assistance Desk is located to the left side of the Check In Hall. This service is provided free of charge.
To obtain assistance, please inform the Airline/Tour Operator when booking the flight or no later than 48 hours before the flight is due to operate. Please advise of the type of assistance required and if any personal mobility equipment such as a powered scooter or wheelchair will be used.
Or you could pre-book using the PRM Assist Mobile App. This assistance booking will be passed on to our service provider OCS who will assist you through Belfast International Airport. To download the app search PRM Assist on the Apple App Store and Google Play Store.
More about PRM Assist Mobile App:
PRM Assist is designed to transform how passengers arrange and manage their assistance needs. The app complements existing services typically arranged through airlines or booking agents, allowing travellers to directly coordinate their requirements with the airport. Passengers benefit from real-time updates on booking confirmations, waiting times, and important notifications about delays. The app also allows users to request specific assistance and provide feedback to continually enhance the service.
The introduction of PRM Assist at Belfast International Airport signifies a significant advancement in airport assistance infrastructure. By integrating this advanced technology, Belfast International Airport is committed to offering a more accessible and efficient travel experience, setting a new benchmark for passenger assistance services.
Belfast International Airport have partnered with AccessAble, the UK's leading and most trust provider of Accessibility Information...throughout our website you will see AccessAble links to our Detailed Access Guides, providing answers to all your accessibility questions
DROP-OFF ZONE
The Drop Off Zone is located at the front of the terminal, there are two accessible waiting areas reserved for PRMs. There is a shelter beside each waiting area and an Assistance Point in each shelter. Press the green button to request assistance.
There are Help Buttons at each exit of the Drop Off Zone. Please press to contact Car Park staff. A minimum charge of £3 is applied for use of the Drop Off Zone.
Blue Badge holders are encouraged to make use of the Short Stay Car Park free of charge for 30 minutes at Belfast International Airport for getting dropped off or collected.
To get your ticket validated please produce your blue badge to a car park team member by either by visiting the office or alternatively pressing the help button on the exit barrier, a parking team member will meet you at your car.
After 30 min, a minimum fee of £3.00 will apply.
SHORT STAY
The Short Stay Car Park and Pick Up Point is located beyond the Drop Off Zone at the front of the terminal building. There are a number of accessible parking spaces in the Short Stay Car Park reserved for Blue Badge holders. There is an Assistance Point beside the accessible parking spaces, press the green button to request assistance. A minimum charge of £3.00 is applied for use of the Short Stay Car Park.
LONG STAY
The Long Stay Car Park has accessible parking spaces reserved for Blue Badge holders. These spaces are located beside each bus shelter and there is signage in place advising customers how to request the courtesy bus. The courtesy bus is fully accessible. Customers intending to take their Blue Badge for use on their trip should inform Car Park staff prior to departure.
ADDITIONAL INFORMATION
All car park entrance and exit barriers and pay stations are fitted with a Help button. Please press to speak with Car Park staff.
Blue Badge holders may pre-book the Long Stay Car Park at www.belfastairport.com and will be upgraded to Main/Short Car Park. Customers should contact [email protected] or contact +44 (0)28 94484851 with a booking reference, to arrange.
Further information on parking arrangements for Blue Badge holders please contact +44 (0)28 94484851.
Pre-book car parking online at www.belfastairport.com or call +44 (0)28 94484851.
The Taxi Rank is located beside the Arrivals Hall. There is a Drop Off/ Pick Up point and Assistance Point at the Taxi Rank. Accessible taxis are available.
While the area is staffed an Assistance Point is located at the pay station where the taxi rank and coach park boundaries meet.
The local services Bus Stop is located outside the pedestrian area at the front of the main terminal building. Regular services to and from Belfast, Lisburn, Antrim and the North West are available. An Assistance Point is located within the Bus Shelter, press the green button to request assistance. All buses are fully accessible, please ask the driver for assistance.
Express Service 300 to and from Belfast City Centre.
Service 109A to Lisburn/Antrim.
Service to Londonderry
The Coach Park is located to the left of the main approach road to the terminal building. An Assistance Point is located where the coach park and taxi rank boundaries meet.
Cosmo and McCausland operate off-site Car Parks in the vicinity of Belfast International Airport.
From |
To | Distance in Metres |
Drop Off Zone | Check In | 115 |
Check In | Security | 120 |
Drop Off Zone | Gates 10 - 14 | 435 |
Drop Off Zone | Gates 16 & 17 | 455 |
Drop Off Zone | Gate 18 | 440 |
Drop Off Zone | Gate 21 | 585 |
Drop Off Zone | Gate 22 | 660 |
Drop Off Zone | Gate 24 | 660 |
Drop Off Zone | Gate 25 | 645 |
Drop Off Zone | Gate 26 | 625 |
Drop Off Zone | Gate 27 | 585 |
Drop Off Zone | Gate 28 | 560 |
Drop Off Zone | Gate 29 | 580 |
Check In | Gates 10 - 14 | 320 |
Check In | Gates 16 & 17 | 335 |
Check In | Gate 18 | 325 |
Check In | Gate 21 | 470 |
Check In | Gate 22 | 470 |
Check In | Gate 24 | 545 |
Check In | Gate 25 | 530 |
Check In | Gate 26 | 510 |
Check In | Gate 27 | 470 |
Check In | Gate 28 | 445 |
Check In | Gate 29 | 465 |
Maximum Walking Distance To Domestic Arrivals | 275 | |
Maximum Walking Distance To International Arrivals | 340 | |
Domestic Arrivals | Terminal Exit | 150 |
International Arrivals | Terminal Exit | 200 |