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Customer Services

Airport Customer Services are here to provide you with all information you may need. We also deal with any airport enquiries or complaints you may have.

Just ask a member of staff in the terminal building if you wish to speak to a customer service agent.

For all enquiries please email feedback@bfs.aero.

All media enquiries should be sent to pressoffice@bfs.aero & bfs@oscni.com 

Belfast International Airport Postal Address

Belfast International Airport Ltd,
BT29 4AB,
Northern Ireland

Key Contacts


Lost Property For all lost and found property enquiries. Email: lostproperty@bfs.aero
Passengers with reduced mobility (PRM's)
For those passengers who require special assistance around the terminal building or boarding / disembarking the aircraft. Tel: +44 (0) 28 9448 4957
Email: ocs@bfs.aero
Car Park For car parking queries 

Tel: +44 (0) 28 9448 4851 (Mon-Fri 9am-5pm) 

Email carpark.office@bfs.aero

Commercial opportunities For all shopping and eating areas within the terminal building.

Tel: +44(0) 28 9448 4013


Environment and noise For all environmental and noise queries. Tel: +44(0) 28 9448 4848
Email: environment@bfs.aero
Human Resources For all human resource queries. Email: humanresources@bfs.aero
Landing Fees For details on landing charges at Belfast International Airport. Email: landingsoffice@bfs.aero
Passenger Figures For details on airport passenger numbers. Email: routedev@bfs.aero
Media, photography and press  For all press and media enquiries including permission to film or take photographs.

Email: pressoffice@bfs.aero



For information on property to rent at Belfast International Airport. Tel: +44(0) 28 9448 4039
Email: commercial@bfs.aero
Route Development
For information on airlines, routes and cargo opportunities. Email: routedev@bfs.aero

All media enquiries should be sent to pressoffice@bfs.aero & bfs@oscni.com