Providing & Catering for Passengers who require special assistance is something that we at Belfast International Airport take a great deal of pride in.

Assistance Provided by the Airport

Persons of Reduced Mobility (PRMs) using Belfast International Airport will be provided with assistance as and when required on their journey through the airport. Belfast International Airport (BIA) have contracted OCS to provide the assistance service.

OCS have well trained, competent staff and a range of specialist vehicles and equipment to ensure that every customer has a safe, efficient and comfortable transfer through the airport. On departure, the service is available from the customer’s point of arrival at the airport to their seat on the aircraft. On arrival, the service is available from the aircraft seat to the customer’s onward mode of transport. The OCS Assistance Desk is located to the left side of the Check In Hall. This service is provided free of charge.

How to obtain this assistance

To obtain assistance, please inform the Airline/Tour Operator when booking the flight or no later than 48 hours before the flight is due to operate. Please advise of the type of assistance required and if any personal mobility equipment such as a powered scooter or wheelchair will be used.

Getting to and from the Airport

DROP-OFF ZONE

The Drop Off Zone is located at the front of the terminal, there are two accessible waiting areas reserved for PRMs. There is a shelter beside each waiting area and an Assistance Point in each shelter. Press the green button to request assistance.

There are Help Buttons at each exit of the Drop Off Zone. Please press to contact Car Park staff. A minimum charge of £1 is applied for use of the Drop Off Zone.

COACH PARK

Drivers of vehicles unable to access the Drop Off Zone due to the height restrictor should use the accessible waiting area beside the taxi rank - Entrance via the Coach Park. To obtain the minimum charge of £1 drivers should contact Car Park staff via the Help button on the pay station and advise that they were dropping off or picking up a Person of Reduced Mobility.

Note: If you are a blue badge holder and your preference is to use the Coach Park, then you will be required to go to a pay station, press the intercom button for the car park team to have your tariff reduced. Please ensure you have your blue badge with you as you maybe required to show this at the pay station.

SHORT STAY

The Short Stay Car Park and Pick Up Point is located beyond the Drop Off Zone at the front of the terminal building. There are a number of accessible parking spaces in the Short Stay Car Park reserved for Blue Badge holders. There is an Assistance Point beside the accessible parking spaces, press the green button to request assistance. A minimum charge of £1.00 is applied for use of the Short Stay Car Park.

LONG STAY

The Long Stay Car Park has accessible parking spaces reserved for Blue Badge holders. These spaces are located beside each bus shelter and there is signage in place advising customers how to request the courtesy bus. The courtesy bus is fully accessible. Customers intending to take their Blue Badge for use on their trip should inform Car Park staff prior to departure.

ADDITIONAL INFORMATION

All car park entrance and exit barriers and pay stations are fitted with a Help button. Please press to speak with Car Park staff.

Blue Badge holders may pre-book the Long Stay Car Park at www.belfastairport.com and will be upgraded to Main/Short Car Park. Customers should contact carpark.office@bfs.aero or contact +44 (0)28 94484851 with a booking reference, to arrange.

Further information on parking arrangements for Blue Badge holders please contact +44 (0)28 94484851.

Pre-book car parking online at www.belfastairport.com or call +44 (0)28 94484851.

The Taxi Rank is located beside the Arrivals Hall. There is a Drop Off/ Pick Up point and Assistance Point at the Taxi Rank. Accessible taxis are available.

While the area is staffed an Assistance Point is located at the pay station where the taxi rank and coach park boundaries meet.

The local services Bus Stop is located outside the pedestrian area at the front of the main terminal building. Regular services to and from Belfast, Lisburn, Antrim and the North West are available. An Assistance Point is located within the Bus Shelter, press the green button to request assistance. All buses are fully accessible, please ask the driver for assistance.

Express Service 300 to and from Belfast City Centre.

Service 109A to Lisburn/Antrim.

Service to Londonderry

The Coach Park is located to the left of the main approach road to the terminal building. An Assistance Point is located where the coach park and taxi rank boundaries meet.

Cosmo and McCausland operate off-site Car Parks in the vicinity of Belfast International Airport.

  • Cosmo vehicles are fully accessible and drivers are trained to provide assistance on request.
  • McCausland’s drivers are insured to take the customer’s vehicle to the Drop Off Zone at the front of the terminal on request.
  • Cosmo and McCausland buses drop off and pick up from designated shelters in the coach park.

Walking Distances

From 

To Distance  in Metres
Drop Off Zone  Check In  115
Check In  Security 120
Drop Off Zone  Gates 10 - 14 435
Drop Off Zone  Gates 16 & 17 455
Drop Off Zone  Gate 18 440
Drop Off Zone  Gate 21 585
Drop Off Zone  Gate 22 660
Drop Off Zone  Gate 24 660
Drop Off Zone  Gate 25 645
Drop Off Zone  Gate 26 625
Drop Off Zone  Gate 27 585
Drop Off Zone  Gate 28 560
Drop Off Zone  Gate 29 580
Check In Gates 10 - 14 320
Check In Gates 16 & 17 335
Check In Gate 18 325
Check In Gate 21 470
Check In Gate 22 470
Check In Gate 24 545
Check In Gate 25 530
Check In Gate 26 510
Check In Gate 27 470
Check In Gate 28 445
Check In Gate 29 465
     
Maximum Walking Distance To Domestic Arrivals   275
Maximum Walking Distance To International Arrivals   340
Domestic Arrivals Terminal Exit 150
International Arrivals Terminal Exit 200