Management

Brief synopsis - Area of Responsibilities
Full profit and loss responsibility for the company

Company vision
‘Your Airport, Our Business, Your Welcome’

Previous jobs outside of BFS
A qualified solicitor in 1988, Graham has advanced his career with several high profile companies within the aviation industry. From Assistant to General Manager in Hong Kong in 1988 and then during 1990’s with Cathay Pacific, Graham developed his passion for aviation from Country Manager to Head of Customer Services and Head of Year 2000 programme.

In 2000 Graham became Commercial Director of Airpartner Ltd and during the noughties he was CCO of Virgin Nigeria, CEO at Bahrain Airport Services, General Manager at ADAS Abu Dhabi and previous to joining BFS, Executive Manager, Commercial at Hermes Airports in Cyprus.

Date of Joining
July 2002

Department
Operations

Operations Department Goal and Vision
See it, Do it, Own it

Brief synopsis - Area of Responsibilities
All operational departments within the business including Operations, Fire Service & Emergency Planning, Engineering, Health, Safety & Environment, IT, Security and BIA Constabulary. Other responsibilities include oversight of ATC contracts, Capital Projects, Master Planning and Duty Press Officer one week a month.

Previous position/s held at BFS
Firefighter 1980-1983
Operations Officer 1983-1990

Previous jobs outside of BFS
Airside Ops Manager, BAA Edinburgh 1990-1992
Operations Manager, BAA Stansted 1992-1994
Head of Ops & Safety, BAA Stansted 1994-1997
Airside Ops Manager, BAA Heathrow 1997-2000
Operations Director, Cardiff 2000-2002

Date of Joining
14/09/1988

Department
Business Development

Business Development Goal and Vision
“The sky’s not the limit!”

Brief synopsis - Area of Responsibilities
All areas of aeronautical customer management & development, across passenger and cargo services, alongside oversight of research, marketing and PR initiatives in partnership with customers, trade, media…

Previous position
Information Desk / Switchboard from Sep 1988 – May 1989.
Assistant / Officer roles in Marketing & Commercial Department (1989 – 1995).
Marketing Manager (1995 – 2002).

Previous jobs outside of BFS
Joined Belfast International Airport on completion of degree course in Business Administration & Psychology at Queen’s, Belfast (1988).

Phone: 028 9448 4034

Date of Joining
April 2007

Brief synopsis - Area of Responsibilities
The commercial department’s responsibilities include looking after all sources of non-aviation related income. This comprises car parking, concessions and ground handlers and fuel revenue. Our small dedicated team also look after the property portfolio, setting rents and preparing leases. We are always on the lookout for new and innovative revenue generating schemes and benchmark against other appropriate airports or comparable operations for price setting and best practice.

Previous jobs outside of BFS
Belfast City Airport in various operational and commercial management roles from 1983 – 2007.

Date of Joining

01/09/2021

Brief synopsis - Area of Responsibilities

Full profit and loss responsibility for the company

Company vision

‘Your Airport, Our Business, Your Welcome’

Previous jobs outside of BFS

• Strategic Finance Manager, Gatwick Airport Limited 2018 - 2021
• Senior Capital Business Partner, Gatwick Airport Limited 2016 - 2018
• Financial Accounting Manager, Gatwick Airport Limited 2014 – 2016
• Financial Accountant, Gatwick Airport Limited 2012 - 2014
• Audit & Advisory, PricewaterhouseCoopers 2009 - 2012

Date of Joining

20/09/2022

Brief synopsis - Area of Responsibilities

To elaborate business development plans, design and implement processes to support business growth, and re-enforce customer and passenger experience through the airport, as part of the airport strategic objectives and Master Plan

Develop a comprehensive, inclusive strategic plan and growth strategy by collaborating with the CEO and Senior Managers, which determines the company's overall vision

Facilitate digitalisation of processes as well as innovation to drive customer and operational performances 

Company vision

‘Your Airport, Our Business, Your Welcome’

Previous jobs outside of BFS

• Chief Development Officer, Stockholm Skavsta Airport, 2020-2022
• Head of Aviation Development (Ski Traffic), Lyon, Grenoble & Chambery airports, 2018 – 2020
• Chief Commercial Officer (Aviation), Grenoble & Chambery airports, 2016 – 2020
• Project Manager, VINCI Airports, 2015-2016

Date of Joining
30/06/2003

Department
Human Resources

HR Department Goal and Vision
‘High quality service for great people, with a great passion on a journey of great purpose’

Brief synopsis - Area of Responsibilities
All areas of Human Resources and Organisational Development from attracting and retaining employees to employee development and engagement, succession planning, corporate social responsibility, reward and recognition

Previous position/s held at BFS and length of time in position
HR Officer from 2003 – 2007

Previous jobs outside of BFS
HR Manager at Black Box Communication (2000 – 2003)

Date of Joining

November 1998

Current Position

Airport Operations Manager (Since October 2020)

Department

Operations

Previous position(s) held at BFS:

• Car Park Operations Manager - Oct 2015 - October 2020
• Customer Services Agent
• Acting Customer Services Duty Manager
• Previous jobs outside of BFS
• Sales and Marketing Executive at Belmont Photographic Services
• Key Accounts Manager at Belmont Photographic Services

Date of Joining
17/04/2023

Finance Department Goal and Vision
‘Money matters…..profit from our skills’

Brief synopsis - Area of Responsibilities
Management of the Finance Department including payment of staff and suppliers, billing of customers and credit control, procurement and stores functions and payroll processing. A significant part of my role is the reporting and compliance end of Finance: monthly reporting, statutory reporting, information analysis for other Departments, budget reviews, audit, cash management, budget and forecast preparation.

Previous jobs outside of BFS
Company Accountant, BLK BOX Fitness, 2021 - 2023

Accountant, McLaughlin & Harvey, 2019 – 2021

Company Accountant, Banah UK Limited, 2015 – 2019

Senior Accountant, Fitch Chartered Accountants, 2012 – 2015

Senior Associate, KPMG, 2012

Senior Associate, PwC, 2008 – 2012

Date of Joining
17/05/2004

Current Position/date or length of time in position

Department
Business Development

Business Development Goal and Vision
“The sky’s not the limit!”

Brief synopsis - Area of Responsibilities
Establishing, maintaining and promoting the positive image and reputation of BIA to its stakeholders. This will be achieved through strategic evaluation of the Public Affairs, Public Relations and Media Relations needs of the business and their proactive application to the environment in which the airport operates.

Previous position/s held at BFS
Public Relations Executive (May 2004 – March 2011)

Previous jobs outside of BFS
Public Relations Down Lisburn Health & Social Services Trust
Sales Administrator with Andras House Hotel & Property Management

Date of Joining

03/07/2017

Current Position

External Relations Manager

Department

Business Development

Business Development Goal and Vision

“The sky’s not the limit!”

Brief synopsis - Area of Responsibilities

Developing BFS Aeronautical business across all carriers on the existing BFS route network. Cultivating & managing strong working business relationships with our current airline partners, industry partners, international tourism bodies, local political parties, government departments & the business sector. Research & development of new carrier market potential from BFS, supporting existing carrier market schedules on both ends of route in UK, Europe & North America.

Previous jobs outside of BFS

Regional Manager British Airways - North of England & Northern Ireland

Regional Manager British Airways – Northern Ireland/Republic of Ireland

Area Manager Continental Airlines – Northern Ireland

Regional Manager Flybe – Northern Ireland/Republic of Ireland

Area Manager United Airlines – Northern Ireland

Date of Joining
18/07/2005

Current Position/date or length of time in position
Compliance Manager

Department
Health and Safety

H&S Department Goal and Vision
Our safety, Your actions, Our responsibility

Brief synopsis - Area of Responsibilities

Provide health, safety and environment management and support to all elements of the airport business, ensuring legal compliance through the design, implementation and continuous development of health, safety and environmental management processes.

Provide specialist guidance, advice and assistance

Lead the investigation procedure into accidents and incidents and be the primary contact for Company insurance and legal representatives on health and safety issues.

Previous jobs outside of BFS
Worked at Langford Lodge Engineering (1990 – 2005). Several positions: Treatments Supervisor; Technical Support Officer and Health, Safety and Environment Executive.
Process Engineer at AVX (1987- 1990)
Company Chemist at Nichrome (1985 – 1987)

Date of Joining

04/02/2008

Current Position

Information Technology Manager (since June 2015)

Department

Information Technology

Department Goal

Doing IT Right

Brief synopsis - Area of Responsibilities Management of all IT elements in the business including key Operational Systems - Flight Management System and Flight Information Display System. A key component of my role includes overseeing a Layer 3 Network providing links for all businesses at BIA, managing an Avaya CS1000 Telephone System with 1000 telephone extensions, managing an Access Control System and Motorola Trunk Radio System. Day to day roles include overseeing issues through the Servicedesk Portal and managing a Windows Server Infrastructure running in a VMWare Virtual Private Cloud.

Previous position/s held at BFS

Technical Support Analyst (Feb 2008 – May 2015)

Previous jobs outside of BFS

Front Line Manager – Select Service Partner (May 2007 – Jan 2008)

Placement Student (University of Ulster) – Northern Ireland Civil Service (Aug 2005 – Sept 2006)

Date of Joining
April 1987

Current Position/date or length of time in position
Chief Fire Officer (since 2004)

Department
Rescue and Fire Fighting Service

RFFS Department Goal and Vision
Protect, React, Respect. Preparing for Tomorrow, Ready Today

Brief synopsis - Area of Responsibilities
Management of the Fire and Rescue provision and response to aircraft and domestic properties at Belfast International Airport. In addition to the emergency response management of Fire Safety, Emergency Planning, Business Continuity and Crisis Management response and Wildlife Hazard Control.

Previous position/s held at BFS and length of time in position
Fire and Rescue department from 1987 through the roles of Firefighter, Crew Commander, Watch Commander and Station Commander

Previous jobs outside of BFS
Retained fire-fighter with the Northern Ireland Fire and Rescue Service 1989 - 2007

Date of Joining

October 2017

Current Position

Head of Security

Security Department Goal and Vision

YOUR SECURITY, OUR CUSTOMER

What did you do prior to joining BIA?

Stratosphere Group – General Manager 2015-2017

Terminal Security Manager – Heathrow Airport Holdings 2013-2015

Airport Duty Manager – Heathrow Airport Holdings 2010-2013

Service Manager Terminals 1 & 2 – Heathrow Airport Holdings 2006-2010

Over 10 years’ aviation experience within Operations & Security at Heathrow. A seasoned professional focused on the development of improved passenger experience & security compliance.