Car Parking FAQs

Can I book at short notice?

Yes, you can make a car park booking up to 2 hours before your entry into Belfast International Airport, subject to availability. 

Can I book disabled a space?

No, but all our car parks have disabled spaces for use by blue badge holders. There is a help button and assistance contact number at the entrance to every car park: please use it if you need any help.

Can I change or cancel my booking?

Yes, unless you have booked one of our products sold on the basis that you can't. All changes and cancellations have to be made 24 hours before your chosen day and time of arrival, otherwise it’s too late - you will have to pay for the full period of the original booking, and you may have to pay extra.

Apart from that, you can change or cancel the booking by clicking here and going toManage my booking’ or by phoning us (see Contacts below). Please don’t write to us: we do not accept booking changes or cancellations by post.

Should you have any queries, please do contact us by any of the following:

Telephone: 028 944 84851

Email: carpark.office@bfs.aero

Address: Belfast International Airport, Belfast, Co. Antrim, BT29 4AB

Do I have to put my credit/debit card into the machines at entry or exit to the car park?

No. All our car parks work by number plate recognition cameras. You may be charged again if you insert your card. We’ll give you a refund though if we are satisfied that you do so by mistake, see Why have I been charged more than I thought? Can I get a refund?

Do I have to tell you if I am coming in a different car than I said when I booked?

Yes. We may use cameras to record your car registration number; therefore, if you arrive in a different car, we cannot match its registration to the booking. If we don’t use cameras, you will still need to make sure that your printed confirmation of booking has the correct registration on it. Click Can I change or cancel my booking? and we’ll tell you how to change the booking. If you don’t tell us, you’ll end up paying twice – and the second charge will be at the rate you would have paid had you not booked.

Do I need to hand my keys in?

No, we operate a ‘Self Park’ policy, which means you park in the space you want, and keep your own keys. No worrying about strangers taking your car out for a drive.

Does booking guarantee me a space?

Yes. You do not get an allocated space, but you’ll get in somewhere. Very occasionally the car park may be full – maybe incoming flights have been delayed so more cars are in car park than we had expected, or maybe we have had to close a part of the car park to repair it. If you turn up and can't find a space, use the help button at the entrance to the car park and let us know.

If your chosen car park is full, we’ll give you a free upgrade, or, if that is not possible, put you in a cheaper car park and refund the price difference. If we are unable to do that, which is very unlikely, we’ll find you a space in another car park, and we will pay all of the parking charges for the same period that you had booked for with us. We will not though, in any circumstances, pay you any other expenses or compensation.

Explanation of Products

  1. Flexi/Flexible – Product is fully flexible and can be amended or cancelled up to 24 hours before departure.
  2. Non Flexi/ Non Flexible – Product cannot be cancelled or amended.
  3. Priority Parking – Entitles one customer per booking to access the Priority Security Lane at Belfast International Airport on production of your booking confirmation.
  4. Upgrade – Option to upgrade to a more premium car park for either a nominal fee or free of charge depending on the product.
  5. Park and Fly – Park and Fly is an offsite car park operated by Q Park on behalf of Belfast International LTD. Prices start at £3 per day. The £3 rate is available for a minimum stay of 7 days.

How are parking charges calculated?

Pre-booked car parking prices are based on a 24 hour period or part thereof. The number of days charged for when a customer pre-books is calculated based on the dates and times selected when making the booking.

How do I make a booking?

There are 4 easy steps to successfully make a booking:

  • Select your date and times for arrival and departure
  • Complete your passenger details
  • Complete your payment details
  • Print out your confirmation invoice and email (Remember your confirmation email, you may need this for proof of purchase)

How do I register a complaint or comment?

We are committed to achieving the highest standard of customer care. Should you feel unhappy about any aspect of the service you have received please email carpark.office@bfs.aero

How far ahead can I book?

You can make a booking up to 24 months in advance of your travel date, subject to availability.

I have a question not listed above, who do I contact?

If you have any queries, please email customer.queries@bfs.aero.We will endeavor to respond to you within 24 hours, at peak periods within 48 hours. If you need to make a booking, you can also contact us on 028 9448 4851 for assistance.

What co-ordinates do I enter into my Sat Nav to get to Belfast International Airport?

Satellite Navigation Co-ordinates - 54°39'27 N 006°12'57 W

What do I do if I have not received my booking confirmation?

If you have booked online, or by phone but asked for the confirmation to be e-mailed to you, you should have received confirmation within an hour of booking. If you do not, you should check why as soon as possible.

First check that it has not been blocked by a “spam” filter or is in your “junk” e-mail box. If it has been, please alter your settings to allow e-mails from us, otherwise you may not receive important information from us about your booking.

If you still have not received it, click here and go to ‘Manage my booking’. Check that you have given us the right e-mail address. If it is incorrect, re-enter your e mail address and press confirm, then ‘resend my itinerary’. This should then send the booking confirmation to you. If that does not work, or you booked by phone and asked for confirmation to be posted to you and have not received confirmation within 7 days, you must e-mail or phone us (see Contact us). Please don’t write. It may be that we have no record of your booking, in which case you will not be allowed to enter the car park without paying again. You will only get a refund if we are at fault, and if you have tried to contact us to put it right but we have not done so. We consider this to be fair, because unless you contact us we might not be able to tell if the booking was made in the first place.

What do I do if my vehicle is damaged in the car park, or stolen?

You should immediately tell a member of our staff, either in person or via the help button located at each entrance and pay station. If your car is missing and they do not know what has happened to your car, tell the police and your insurance company as soon as possible.

If you think that you have a claim against us for any reason you should Contact us in writing within 7 days of discovering any loss or damage, and tell us what happened, and what it is you are claiming. If you delay doing so, it may be difficult for us to check the facts or to find out who (if anyone) is to blame, and this may affect our ability to deal with your claim.

What do I do when I get to the car park?

The confirmation email you will receive gives comprehensive instructions on car park entry and exit procedures. This information is also available by clicking here

What do you do with the data that you get from me when I book or use the car park?

First of all, we will never sell it to anyone else. We will use it in connection with your booking. Unless you have agreed otherwise (see next point) we will delete it when we don’t need it any longer.

If you ticked the box on the booking form, we add you to our database for sending you news about Belfast International Airport, special offers, and so on, but you can “unsubscribe” at any time by clicking the link that we will be on each e-mail. We might also send you stuff through the post or to your phone, but again you can ask us not to at any time by e-mailing or writing to us (not phoning): see Contact us. ANPR (automatic number plate recognition) cameras are used to match vehicles with bookings.

Both ANPR and CCTV cameras are used for operational and security reasons, public safety, law enforcement, and for monitoring compliance with Car Park Regulations. We may, therefore, record and store, use images and data relating to you or to a vehicle. By entering a car park you consent to the capture and use of images and data for the purposes stated in this clause. We may also pass data and images to the police or third parties in connection with such purposes.

What happens if I damage another vehicle?

You should report the matter immediately to a member of our staff and give him the registration number(s) of the vehicle(s) involved together with your full name and address, the name and address of your insurance company, and your policy number. In doing so, you are consenting to our passing this information to third parties for use in connection with the incident.

We may hold you responsible if, whilst in a car park or whilst using the transfer bus, you cause loss or damage to any person or property due to your act or negligence. Remember that you may be under a legal duty to tell the police.

What happens if I need to cancel my booking?

You can cancel or amend your booking at any period up to 24 hours before your booking is scheduled to commence at no extra charge. The simplest way to amend or cancel a booking is to click here and go to ‘Manage My Booking’ at the top right corner of this page. Amendments and cancellations made online are not subject to any additional fees unless the booking is cancelled within 24 hours of your scheduled departure time.

What happens if my vehicle breaks down in the car park?

Please call for assistance by contacting us using the nearest help point. Also, you must not attempt to repair the vehicle yourself, or to move it.

What happens when I return?

The car park exit procedure is very straightforward and will be detailed in your confirmation email as well as under the ‘Info & Maps’ link when making your booking or alternately click here for more information.

What if I arrive early before my pre-paid booking period begins?

You can pay for any additional parking time on your return. Normal gate rate charges apply. For example, if you arrive up to 3 days earlier than pre-booked, you can still park in your pre-booked car park and pay the additional overstay when you leave.

What if I have a trailer or caravan, or a large vehicle like a motorhome, limousine or tall van?

Please Contact us if your vehicle is unusually high, long, or wide, to check that it is not too big to use your chosen car park. If it is, and you have not checked with us first, you will not get a refund. Trailers, caravans etc must not be left without the vehicle towing them: see Car Park Regulations.

Your vehicle must fit into a standard car parking space. Therefore, if you are intending to bring in any form of trailer, or large vehicle, you should Contact us first; extra charges may apply. If you take up more than one space, you will have to pay for those extra spaces, at the same rate that you would pay had you not pre-booked. These charges will be debited to the same card that you used to make your booking. You must not park so as to use up more than one marked parking space, unless you have paid to do so.

What if my flight is delayed and I go over my pre-paid parking period?

You can pay for any additional parking time on your return? Normal gate rate charges apply.

What is ‘Display Previous Bookings’?

This allows the customer to view all previous car park bookings made in the last 12 months. By entering your email address and post code used when making your last booking, you will gain access to this information.

What is ‘Manage My Booking’?

The ‘Manage My Booking’ service allows customers to amend or cancel their car park booking online. You can amend all your details including car registration, payment card details and dates for your car parking at Belfast International Airport.

What payment methods are accepted?

Belfast International Airport accepts the following credit and debit cards; Mastercard Credit, Mastercard Debit, Visa Credit Card, Visa Debit Card.

Why have I been charged more than I thought? Can I get a refund?

Set out below are some of the reasons why you might have been charged extra. If you think that you might be entitled to a refund, e-mail or write to us (see Contact us); we do not accept applications for refunds by telephone. You might have been charged extra because:

  • Your booking had not been processed, or did not include the correct information. We’ll consider a refund if it really wasn’t your fault but we are under no legal obligation to give you one. We make no promises though, because we clearly ask you to check that you get the booking confirmation and that it is correct and let us know if it isn’t, so we don’t think it’s our fault if you haven’t done this.
  • You came in a different car from the one you booked for. As long as you were here for the period that you booked for, and (obviously) if the car you booked for wasn’t in any of our car parks at any time during that period, we’ll give you a refund less a £10 administration fee.
  • You did not book with us at all. We will charge you in full if you had booked a space in someone else’s car park, but used ours instead.
  • You booked one of our car parks, but used a different one. As long as you were here for the period that you booked for, we will refund the cheaper charge, less a £10 administration fee.
  • You put your charge card into the machine on entry or exit. Again, as long as you were here for the period that you booked for, and the car you used matches the one on the booking, we’ll give you a refund (no administration fee will be charged).
  • You arrived too early or left too late. Basically, you have parked for longer than you have paid for, so you will be charged for that. We’ll consider a refund if it really wasn’t your fault but we are under no legal obligation to give you one. E-mail us or write to us telling us what happened and we’ll consider it; no promises though. We do not accept applications for refunds by telephone.

 

Why is there no availability for the dates I am trying to book?

This could be because:

  • The car park is fully booked for part or all of your stay
  • You do not meet the booking conditions for that product
  • Discounted products are only available for certain dates and have a fixed allocation of spaces for these dates

It is unlikely that you will find no availability, however if this is the case please feel free to contact us.

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