Special Assistance
The Civil Aviation Authority (CAA) has rated Belfast International Airport as ‘very good’ for the assistance it provides passengers with disabilities and those who require additional support travelling through the airport.
This rating recognises the great work of the Airport Special Assistance provider OCS and the Airport Operations department. The report highlighted the consistent, high-quality assistance service, particularly during the peak travel months considering the operational challenges experienced by all airports over the summer and these airports.
Graham Keddie, managing director, Belfast International Airport said, “said:
“It’s incredibly important to us that all passengers who require assistance are given the support they need when travelling through the airport, and we are incredibly proud to achieve this rating. Our assistance service comprises great teamwork from our special assistance provider OCS, their staff and the airport operations team.
Our staff work incredibly hard to provide a first class service to all our passengers and this rating is a testament to all of their hard work and dedication, particularly during a challenging year.”
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