In view of the ongoing travel restrictions caused by the Covid-19 pandemic, we have taken the decision to recommence our flights and holidays programme on July 1st. The health and safety of our customers and colleagues is our absolute priority, and we are continuing to monitor the situation very closely.
Like all other airlines and tour operators, the restrictions caused by the Covid-19 pandemic have impacted us. With aircraft grounded, our focus has been on looking after customers whose flights and holidays have been affected, and we are very proud to have been recognised as the best airline and best tour operator in the UK for how we have been treating customers in response to the pandemic, according to a major investigative survey by MoneySavingExpert.com (MSE).
Our teams have been working around the clock to look after customers and independent travel agents, and we can assure everyone affected by today’s announcement that they will receive the same level of service.
Customers who were due to travel before July 1st do not need to contact us. We are continuing to proactively contact customers to discuss their options, one of which is rebooking their holiday to a later date. We know just how important holidays are to our customers, and how much they give customers something to look forward to, particularly after a difficult time such as this. If a customer has a booking that is due to depart on or after July 1st, the booking is subject to our normal terms and conditions.
We have said throughout that the sun will shine again and when it does, we will be there to take customers away on their well-deserved holidays. As well as taking them away for their much-needed holidays, customers can be assured that we will be implementing measures, in consultation with the relevant authorities, to ensure the safety and well-being of everybody onboard. We will announce further details on this in due course.