Special Assistance

Providing & Catering for Passengers who require special assistance is something that we at Belfast International Airport take a great deal of pride in.

Assistance Provided by the Airport

Persons of Reduced Mobility (PRMs) using Belfast International Airport will be provided with assistance as and when required on their journey through the airport. Belfast International Airport (BIA) have contracted OCS to provide the assistance service.

OCS have well trained, competent staff and a range of specialist vehicles and equipment to ensure that every customer has a safe, efficient and comfortable transfer through the airport. On departure, the service is available from the customer’s point of arrival at the airport to their seat on the aircraft. On arrival, the service is available from the aircraft seat to the customer’s onward mode of transport. The OCS Assistance Desk is located to the left side of the Check In Hall. This service is provided free of charge.

How to obtain this assistance

To obtain assistance, please inform the Airline/Tour Operator when booking the flight or no later than 48 hours before the flight is due to operate. Please advise of the type of assistance required and if any personal mobility equipment such as a powered scooter or wheelchair will be used.

Getting to and from the Airport

Private Vehicle

DROP-OFF ZONE

The Drop Off Zone is located at the front of the terminal, there are two accessible waiting areas reserved for PRMs. There is a shelter beside each waiting area and an Assistance Point in each shelter. Press the green button to request assistance.

There are Help Buttons at each exit of the Drop Off Zone. Please press to contact Car Park staff. A minimum charge of £1 is applied for use of the Drop Off Zone.

COACH PARK

Drivers of vehicles unable to access the Drop Off Zone due to the height restrictor should use the accessible waiting area beside the taxi rank - Entrance via the Coach Park. To obtain the minimum charge of £1 drivers should contact Car Park staff via the Help button on the pay station and advise that they were dropping off or picking up a Person of Reduced Mobility.

Note: If you are a blue badge holder and your preference is to use the Coach Park, then you will be required to go to a pay station, press the intercom button for the car park team to have your tariff reduced. Please ensure you have your blue badge with you as you maybe required to show this at the pay station.

SHORT STAY

The Short Stay Car Park and Pick Up Point is located beyond the Drop Off Zone at the front of the terminal building. There are a number of accessible parking spaces in the Short Stay Car Park reserved for Blue Badge holders. There is an Assistance Point beside the accessible parking spaces, press the green button to request assistance. A minimum charge of £1.50 is applied for use of the Short Stay Car Park.

MAIN STAY

The Main Stay Car Park is further away from the terminal building than the Short Stay Car Park. If parking for up to 1 day, Blue Badge holders should use the Short Stay Car Park where their vehicle parking will be charged at Main Stay Car Park rates on production of their Blue Badge. Customers intending to take their Blue Badge for use on their trip should inform Car Park staff prior to departure.

LONG STAY

The Long Stay Car Park has accessible parking spaces reserved for Blue Badge holders. These spaces are located beside each bus shelter and there is a Call Point in each shelter. The courtesy bus may be requested by operating the Call Point button, this will connect to Car Park staff who will arrange pick up. The courtesy bus is fully accessible. Customers intending to take their Blue Badge for use on their trip should inform Car Park staff prior to departure.

ADDITIONAL INFORMATION

All car park entrance and exit barriers and pay stations are fitted with a Help button. Please press to speak with Car Park staff.

Blue Badge holders may pre-book the Long Stay Car Park at www.belfastairport.com and will be upgraded to the Disabled parking bays in the Main Car Park. Customers should contact carparksupervisor@bfs.aero or contact +44 (0)28 94484851 with a booking reference, to arrange.

Blue Badge holders can pre-book Park and Fly at www.biaparkandfly.com and will be upgraded to the Disabled parking bays in the Main Car Park. Customers should contact carparksupervisor@bfs.aero or contact +44 (0) 28 94484851 with a booking reference, to arrange.

Further information on parking arrangements for Blue Badge holders please contact +44 (0)28 94484851.

Pre-book car parking online at www.belfastairport.com or call +44 (0)28 94484851.

Taxi

The Taxi Rank is located beside the Arrivals Hall. There is a Drop Off/ Pick Up point and Assistance Point at the Taxi Rank. Accessible taxis are available.

While the area is staffed an Assistance Point is located at the pay station where the taxi rank and coach park boundaries meet.

Bus

The local services Bus Stop is located outside the pedestrian area at the front of the main terminal building. Regular services to and from Belfast, Lisburn, Antrim and the North West are available. An Assistance Point is located within the Bus Shelter, press the green button to request assistance. All buses are fully accessible, please ask the driver for assistance.

Translink

Express Service 300 to and from Belfast City Centre.

Service 109A to Lisburn/Antrim.

Airporter

Service to Londonderry

Coach

The Coach Park is located to the left of the main approach road to the terminal building. An Assistance Point is located where the coach park and taxi rank boundaries meet.

Off-Site Car Parks

Cosmo and McCausland operate off-site Car Parks in the vicinity of Belfast International Airport.

  • Cosmo vehicles are fully accessible and drivers are trained to provide assistance on request.
  • McCausland’s drivers are insured to take the customer’s vehicle to the Drop Off Zone at the front of the terminal on request.
  • Cosmo and McCausland buses drop off and pick up from designated shelters in the coach park.

Walking Distances

From

To

Distance in Metres

Drop Off Zone

Check In

115

Check In

Security

120

Drop Off Zone

Gates 10-14

435

Drop Off Zone

Gates 16 & 17

455

Drop Off Zone

Gate 18

440

Drop Off Zone

Gate 21

585

Drop Off Zone

Gate 22

660

Drop Off Zone

Gate 24

660

Drop Off Zone

Gate 25

645

Drop Off Zone

Gate 26

625

Drop Off Zone

Gate 27

585

Drop Off Zone

Gate 28

560

Drop Off Zone

Gate 29

580

Check In

Gates 10-14

320

Check In

Gates 16 & 17

335

Check In

Gate 18

325

Check In

Gate 21

470

Check In

Gate 22

470

Check In

Gate 24

545

Check In

Gate 25

530

Check In

Gate 26

510

Check In

Gate 27

470

Check In

Gate 28

445

Check In

Gate 29

465

 

Maximum Walking Distance To Domestic Arrivals

275

Maximum Walking Distance To International Arrivals

340

Domestic Arrivals

Terminal Exit

150

International Arrivals

Terminal Exit

200

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