In order to help you prepare for your journey we have complied a list of our most frequently asked questions with a short answer for each.
If you still can't find the information you're looking for then please contact us directly.
What are the latest security requirements regarding what I can carry onto the aircraft?
Restrictions are still in place regarding the carrying of liquids, gels and pastes in your hand luggage. Please visit the security page on our website which will provide you with all the information you require.
Can I bring baby food / bottles in my hand baggage?
Baby milk and related products in containers up to a maximum volume of 100ml MUST be placed in a clear resealable plastic bag with a volume no greater than 1 litre. Baby milk etc. in containers greater than 100ml, that are essential for the journey, can be carried in your hand luggage but must be presented separately to security staff to be individually verified.
What is my checked-in baggage allowance?
Details of your baggage allowance should be located on your booking confirmation or your flight ticket. Allowances may vary from airline to airline, if you are unsure please visit your airline's website or contact them directly. For airline contact details please click here.
How much hand baggage can I carry on board the aircraft?
Hand baggage allowances vary from airline to airline, however this information should be printed on your booking confirmation or flight ticket. Please visit your airline's website or contact them directly for more information. For airline contact details please click here.
What identification do I need to fly?
You will require a passport for all international travel. For domestic travel you will be required to have some form of photographic identification such as a passport or driving licence, however check with your airline before you fly for details on what they will accept.
What time do I need to check-in?
For the majority of flights check-in desks open 2 hours before the scheduled departure time of your flight. For transatlantic flights check-in desks open 3 hours before the flight. Passengers must allow adequate time to complete the check-in process and proceed through security.
Please note that check-in desks close between 40 minutes to an hour before the scheduled departure time depending on your airline, passengers arrving after this time will be denied boarding.
Can I fly if I'm pregnant?
Most airlines permit pregnant women to fly up until the 36th week of pregnancy, after this expectant mothers are advised not to fly.
Between 28 and 36 weeks most airlines will require you to obtain a medical certificate from your GP stating how many weeks pregnant you are and that you are fit to fly.
Exact regulations vary from airline to airline, therefore it is worth contacting your airline directly prior to travel.
Can I fly with a broken limb?
You should be able to fly if you have a broken limb however certain restrictions may apply, you may also be required to provide a medical certificate. Please visit your airline's website or contact them directly for more information before you fly.
What do I do if I require special assistance?
Special assistance is provided free of charge at the airport. You are advised to contact your airline informing them of your needs prior to travel, in most cases this can be done at the time of booking. For more information visit our special assistance page.