Persons with reduced mobility (PRM)

Our Commitment

Belfast International Airport welcomes passengers with reduced mobility.  We are responsible for your assistance at the airport and your airline is responsible when you are on board your aircraft.  All assistance is provided free of charge.

Our aim is to make your journey through our airport a unique and positive experience and therefore we suggest you read the following information to help you plan your outbound or return journeys.

We have appointed Interserve as our service provider who will ensure any assistance you require is made available to you.  They will provide assistance from your means of arrival at the airport out to the aircraft and from the aircraft to your means of onwards transport.

Interserve Contact Details

Tel: 028 9448 4957
e-mail: interserve@bfs.aero

Planning Your Journey

If you have a disability or you experience any mobility difficulties and need assistance you should notify your Airline, Travel Agent or Tour Operator.  Web based airlines have a mobility section for any assistance required.  You should also advise of any additional equipment required such as own wheelchair, mobility aids, scooters etc.  Means of notification should be completed not less than 48 hours prior to your journey whether travelling on outbound or return journeys.  However, if no notification has been made, we will endeavour to make all reasonable efforts to assist you.

Getting to and from the airport

Public transport to/from airport

Belfast International Airport is served by several public bus operators:

Translink

• Airport Express 300 to Belfast city centre
• Service 109A to Lisburn and Antrim Buscentre 

Airporter 

• Service to Londonderry

Taxis

Official Airport Taxis are located outside the terminal building

Car parking

You can prebook your car parking online at www.parkbcp.co.uk or you can call +44 (0)870 360 1022.

• Help buttons are located at all entrance, exit barriers and pay stations
• Clearly signed blue badge wide parking spaces are available opposite the terminal building and at the entrance to the Long Stay Car Park.
• Fully accessible bus transfers are available from the Long Stay Car Park.

If you need to take your disabled parking badge onwards with you, present it to the car park supervisor who will supply you with a temporary badge for you car.

Blue Badge holders are entitled to a discounted rate in the short stay car park.  To avail of these rates please make your way to the car parking office, situated in the main stay car park.

At the airport

Lifts

Lifts to all floors are clearly marked and available for public use

Toilets

Wheelchair accessible toilets have been installed throughout the terminal and all of these toilets have emergency pull cords.

Ambulift

An Ambulift is available to provide access to and from the aircraft for passengers with reduced mobility; please inform the airline if you wish to use this facility.

Contact your airline for more information.

Accessibility and Communication

Low level kerbs are found at the front of the building for easy drop off and pick up.

The Assistance desk is situtated at the left hand side of the Check-in hall.

A range of low level public telephones are situated throughout the terminal.

Assistance

Helplines are situated throughout the terminal building and are identified by yellow signage.

If you require assistance please ask any member of staff on duty at the front of the terminal.

Insurance 

Before you travel make sure that you have insurance which covers your equipment needed for the journey.
For more information you can view the European Commission video on the rights of passengers: http://ec.europa.eu/dgs/energy_transport/videos/transport/2008_06_prm_en.htm

Special Assistance desk - Interserve

Interserve are situated on the left side of the check-in hall.

If you have booked online and are not checking in baggage you should report to Interserve for onward assistance.

Passengers may choose to use their own wheelchair or have one provided.

Discuss with them your preferred means of access through the airport.

Arrange for stop and pick-up if you wish to shop or go for a snack or drink.

Their facilities include Inductive Loop System, Ambulifts for boarding aircraft, extra wide wheelchairs and PRM trained staff.

Staff will help you with your baggage on arrival and departure.

Assistance Dogs

Assistance dogs can only travel if they are registered with The Pet Travel Scheme (PETS) and if allowed by your airline and holiday destination.

For advice on flying with your assistance dog please contact www.hearingdogs.org.uk.

Useful Contacts

Useful contacts

Belfast International Airport Customer Service Duty Manager
Tel: 07918 706319
e-mail: csdm@bfs.aero

The UK government Code of Practise for access to air travel for disabled people may be found at www.dft.gov.uk.